Support

Need help with Pulse? Email support@getpulsemac.com and you’ll hear back from Edward, the developer.

Getting help

To help us sort things out quickly, please include:

your macOS version;
what happened, and what you expected to happen.

You can also attach a support report: open Pulse Settings → About and click Copy, then paste it into your email. The report contains no app, file or device names.

Lost license key

Your license key was sent in your purchase email from Lemon Squeezy. Search your inbox for it, or email support@getpulsemac.com and we’ll help you find it.

Moving to a new Mac

One license activates Pulse on up to 2 Macs at a time. To move it:

On your old Mac, open Pulse Settings → About and deactivate it.
On your new Mac, activate Pulse with your license key.

Refunds

You can get a refund within 14 days of purchase, no questions asked. Email support@getpulsemac.com or use the link in your Lemon Squeezy order email or receipt. Lemon Squeezy issues the refund, and the refunded license is disabled.

System requirements

macOS 15 or later
A Mac with Apple silicon

Setapp

If you use Pulse through Setapp, Setapp handles your subscription. For app questions, you can still email us.